Support

We're a small team and we read every message.

Contact us

Email support@oneloyal.app and we'll reply within 2 working days.

To help us help you, please tell us:

Common questions

Do I need an account?

No. Your card works as soon as you open the app. Creating a free account (Sign in with Apple or email) keeps your stamps safe if you lose or change your phone.

I lost my phone or deleted the app. Are my stamps gone?

If you'd created an account, just install OneLoyal on your new phone and log in. Your code and stamps come back. If you were using it as a guest without an account, we're sorry, but we can't link those stamps back to you.

A stamp is missing or wrong

Please ask the shop first. They can see your card with them and can add or remove stamps. If that doesn't sort it out, email us with your code and the shop's name.

Can shops see my email address?

No. Shops only see the first name you choose to give (if any) and your stamps with them. They can't see your cards at other shops.

Does OneLoyal track my location?

No. If you allow it, the Explore map uses your location to show the nearest shops, but your location stays on your phone and is never sent to us.

How do I turn off notifications?

Go to the Account tab in the app, or to your iPhone's Settings → Notifications → OneLoyal.

I reserved an offer. How do I pay?

You pay the shop when you collect it. Nothing is paid in the app. You can cancel a reservation in My offers until the collection time.

Deleting your account

In the app, go to the Account tab and tap Delete account. This permanently deletes your account, your OneLoyal code, and all your cards and stamps. It can't be undone.

If you can't get into the app, email us from the address on your account and we'll delete it for you.

Shops: please email us to close your shop. We'll talk you through what happens to your customers' cards.

More information

Read our privacy policy and terms.